Cooperlux · September 28, 2026
Cancellations and refunds.
For new hourly digital service engagements, you pay for authorized work performed.
Before work starts
Cancel before work begins for a full refund of the starting payment.
After work starts
We stop further work when we receive your cancellation. We provide an itemized record of authorized time worked within your agreed cap and return the unused prepaid balance. If the work does not meet an agreed acceptance criterion, tell us so we can agree a correction or an appropriate refund.
How to request a refund
Reply in your project conversation or contact Cooperlux with the project name and invoice reference. Do not send card numbers. Approved refunds go back through the original payment method; your payment provider determines when the credit appears.
Other services
A separately accepted project agreement may set different milestones or terms. We disclose those before you approve payment. This policy does not retroactively change existing agreements or limit applicable consumer rights.